Aire One West Heating & Cooling – Review Analytics
Real‑time dashboard of your customer reviews, ratings, and sentiment. Updated daily.
Total Reviews
Total number of reviews across all platforms (Google, Yelp, etc.).
Benefit: More reviews improve search visibility and customer trust.
147
+12 this month
Average Rating
Average star rating across all reviews.
Benefit: Higher ratings directly correlate with increased customer conversion.
4.3
+0.2 from baseline
Response Rate
Percentage of reviews you've responded to.
Benefit: Responding to reviews shows you care and can turn negative experiences into positive ones.
92%
>90% target achieved
Sentiment
Overall emotional tone of reviews (Positive/Neutral/Negative).
Benefit: Tracking sentiment helps identify recurring issues before they damage your reputation.
Positive
78% positive, 12% neutral, 10% negative
Recent Reviews
Latest customer reviews with sentiment analysis.
Benefit: Quickly see new feedback and respond promptly to maintain reputation.
Last 30 days
"Excellent service, fixed my leaky faucet in no time!"
"Good work but the technician arrived 30 minutes late."
"Terrible experience, the repair didn't last a week."
Response Queue
Reviews awaiting your response.
Benefit: Timely responses can turn negative reviews into positive outcomes and show you value feedback.
2 pending
"Average food, service was slow…"
"Good but overpriced."
Rating Trend (30‑day rolling average)
Visual trend of your average rating over time.
Benefit: Spot positive or negative trends early and adjust your service accordingly.
Goal: +0.3 stars in 30 days
Chart will display here when connected to data source
(Integration with Airtable / Google Business Profile API)
Powered by AurelianOS – Review Management for Small Businesses
Data refreshed daily. For support, contact your account manager.